Cancellation policy

Consultation sessions

• You may cancel at any time before the scheduled session.
• Cancellation deadline for a full refund: 24 hours or more before the scheduled start time.
• Cancellation less than 24 hours before the session does not qualify for a refund.
• One reschedule may be allowed at our discretion, subject to availability.
• No show: the session is treated as delivered and no refund applies.
• If Investment System cancels a session, you may choose either a new time or a full refund.

Webinars

• Free webinars can be cancelled at any time at no cost.
• For paid webinars, cancellation 48 hours or more before the webinar qualifies for a full refund.
• Cancellation less than 48 hours before the webinar, or after the webinar has started or access to the recording has been provided, does not qualify for a refund.
• If Investment System cancels a paid webinar and no suitable alternative is provided, a full refund is issued.

Investment System Program and digital content

• You may cancel before the program starts and before any access has been provided, and receive a full refund.
• Once access to the program, the digital materials, the community, the recorded content or the first session has been provided, the purchase is non refundable.
• If we are unable to deliver the program, you receive a full refund or a proportional refund for the undelivered portion.

Packages

A package can be cancelled before the first session for a full refund. After it has started, only unused sessions may be refundable, calculated on the unused portion.

How to cancel

Use the cancellation or reschedule link in your booking confirmation, or write to Emanakhly@aisgulf.com or +20 103 061 6899 quoting your reference number. The cancellation takes effect from the time we receive your request, so please send it before the deadline that applies to your service.

Replacement

Where a session cannot be delivered as planned, we will first offer a replacement session at a new time. A refund is issued under the Refund Policy if no suitable replacement can be agreed.