Service delivery policy

How you receive the service you purchased

• One to one sessions: after your purchase is confirmed you receive a scheduling link. You choose a time that suits you and receive a calendar invitation with the video call link.
• Investment System Program: you receive access details for the programme sessions, the community and the digital materials before the cohort begins.
• Webinars: you receive the joining link by email, and a reminder before the session starts.
• Digital materials, templates and written plans: delivered by email or through a private link during or after the session.

Scheduling

Sessions are scheduled through our online booking system, subject to availability. If no suitable time is shown, contact us and we will arrange one. Session duration is stated on each service page where applicable.

Delivery and activation timeframe

Access details are issued within 24 hours of a successful payment on working days. Sessions themselves take place on the date selected by the customer. Written deliverables produced during a session are shared within a reasonable period after the session, as agreed with the customer.

Payment confirmation

After successful payment, the customer will receive payment confirmation by email and WhatsApp within 24 hours. The confirmation includes the reference number, the service purchased, the amount, the currency, the transaction date and the payment status.

Multiple transactions may result in multiple postings to the cardholder's monthly statement.

Accepted payment methods and currencies

We accept payments online using Visa and Mastercard credit and debit cards in US Dollar (USD) and Egyptian Pound (EGP).

Restricted countries

https://investmentsystem.co will not trade with, or provide any services to, OFAC sanctioned countries, in accordance with the law of Egypt.

If something goes wrong

If you do not receive your confirmation or your access details in the stated timeframe, contact us at Emanakhly@aisgulf.com or +20 103 061 6899 and we will resolve it. Cancellations and refunds are handled under our Cancellation Policy and Refund Policy.